Terms & Conditions – Royal Marquee Ltd
1. Definitions
“Company” refers to Royal Marquee Ltd.
“Client” refers to the person or organisation hiring equipment or services from Royal Marquee Ltd.
“Equipment” refers to all marquees, structures, furniture, lighting, flooring, and accessories supplied by the Company.
“Hire Period” refers to the dates agreed for delivery, installation, use, and collection of the Equipment.
2. Booking & Payment
A booking is confirmed once Royal Marquee Ltd receives a 50% deposit. The remaining balance must be paid by the date stated on the invoice. Prices quoted are valid for 14 days unless otherwise stated. If the Client cancels (see Section 3), 20% of the original 50% deposit will be refunded, and the remaining 30% will be retained to cover administrative and scheduling costs.
3. Cancellations
Cancellations must be made in writing.
If the Client cancels their booking, 20% of the deposit is refundable.
If cancellation occurs within 28 days of the Hire Period, the full balance may still be payable.
Royal Marquee Ltd reserves the right to cancel a booking due to extreme weather, unsafe site conditions, or circumstances beyond its control. In such cases, any payments made (excluding non‑recoverable costs) will be refunded.
4. Delivery, Setup & Collection
The Client must ensure clear access to the site for delivery vehicles.
Royal Marquee Ltd will install and dismantle all marquees unless otherwise agreed.
Depending on the size and nature of the job, Royal Marquee Ltd may leave carpet — and carpet only — on site after the job has been completed. The Client agrees to take reasonable care of any materials left on site until they are collected.
The Client must ensure the site is level, free from obstacles, and suitable for marquee installation.
Any delays caused by the Client may incur additional charges.
5. Use of Equipment
The Client is responsible for the Equipment from the moment it is installed until it is collected.
The Client must not move, alter, or tamper with the marquee or any equipment.
Open flames, BBQs, fireworks, or heaters must not be used near the marquee unless approved in writing.
The Client must ensure that all guests and third parties use the Equipment safely.
6. Damage, Loss & Insurance
The Client is liable for any damage, loss, or theft of the Equipment during the Hire Period.
Charges for repair or replacement will be invoiced after the event.
Royal Marquee Ltd recommends that the Client obtains event insurance to cover accidental damage, cancellation, and public liability.
7. Weather Conditions
Marquees are temporary structures and may not be suitable in extreme weather.
Royal Marquee Ltd reserves the right to take action (including evacuation or dismantling) if weather conditions pose a safety risk.
The Company is not liable for loss of enjoyment, disruption, or costs arising from weather‑related issues.
8. Liability
Royal Marquee Ltd is not responsible for injury, loss, or damage caused by misuse of the Equipment or failure to follow safety instructions.
The Company’s liability is limited to the total hire cost paid by the Client.
The Company is not liable for consequential losses, including loss of earnings, event disruption, or supplier failures.
9. Client Responsibilities
The Client must obtain any necessary permissions, licences, or permits for the event.
The Client must inform Royal Marquee Ltd of any underground cables, pipes, or utilities on the site.
The Client must ensure adequate security for the Equipment during the Hire Period.
10. Force Majeure
Royal Marquee Ltd is not liable for failure to fulfil its obligations due to events beyond its control, including extreme weather, accidents, illness, strikes, or supply chain disruptions.
11. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.